We aim to ship orders received on a weekday the next working day. Orders received during the weekend or after 12pm (GMT) on a Friday will be shipped on the following Monday. During busy periods these timelines may vary.

We will send you a 'dispatch confirmation' email as soon as your parcel has been collected by DPD. This email will also contain your tracking number.

DPD will leave a card to say they called, and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available.

Customers outside of the UK and EU are responsible for all import duties and taxes that may be applied by their local customs office on delivery to their country. Any import duty or tax charges are out of our control.

We are happy to offer an exchange or refund on any unsuitable items within 14 days provided they are unworn and in a resalable condition.

Exchanges are only offered for the same style in a different size or colour. All refunds and returns exclude all shipping costs.

Customers are responsible for the cost of shipping returns back to us. We recommend using a tracked service or courier so the return is traceable. If you have requested an exchange, we will ship the replacement item(s) back to you for free.

For international orders, please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility.

Returns Address:

Tailor Made London Returns
80 Britannia Walk
London
N1 7RH
UK

All refunds are processed within 5 working days of being returned to our store. We will send you an email to confirm that we have refunded your card. Please note that refunds can take up to 14 days to credit on your account statement, depending on your card issuer.